Return Policy

  • ThunderEcho Drum Company has a 30-day money back guarantee
  • Please note that CDs are not returnable.
  • Call or e-mail ThunderEcho Drum Company for a Return Authorization number PRIOR to returning merchandise.
  • The Return Authorization Number must be clearly written on the outside of the package or the returned shipping carton will be refused.
  • Re-package product securely in original shipping box, or suitable replacement box.
  • Customer is responsible for prepaying freight and insurance (mandatory) back to ThundereEcho Drum Company.
  • A copy of the original invoice must accompany returned product with reason for return indicated.
  • A credit will be issued for credit card sales, a refund check will be sent for cash sales.
  • If received by ThunderEcho Drum Company in original condition, according to above requirements,  a refund will be made to the customer within 30 days of receipt of product.
  • If product is returned to ThunderEcho Drums for warranty service, ThunderEcho will also refund return freight provided the defect is adjudged to be covered by warranty and a copy of paid freight invoice is enclosed. 
  • Merchandise found to be not covered by warranty will be returned to customer freight collect.